Technologys impact on today's consumer

by Kevin Lynch 30. July 2010

In the most recent edition of the USBanker magazine, two articles caught my attention. The first, entitled "Say Goodbye to Checks", addresses the declining use of checks by consumers. With a new study coming out from the Federal Reserve later this year, the decline is expected to be much higher than the 4.1% percent decrease in 2007. Here are a couple of reasons why:

  • The number of bills paid on line by consumers increased by 1 billion a year from 2006 to 2009
  • With increased debit card usage, retailers are reporting a 15% decline in checks annually A second article, entitled "Banking 2020:Smartphones Rule", discusses the impact of technology innovation on the branch banking system.

With the introduction of alternatives like ATM's and online banking, and now the advent of the smartphone, consumers have more ways to bank then ever before.

Both of these articles highlight the impact technology's had on consumer behavior and the likelihood that it will continue. We've been tracking these trends as well and are constantly looking for innovative ways to service our customers. In the coming weeks, we'll be introducing some new services that we think will help you more effectively manage your financial life. The future is now. Stay tuned!

Customer Feedback - It's all good

by Elizabeth Sherman 17. June 2010

Long time customers are the cornerstone of any successful business and banking is no exception. The customers who stick it out through thick and thin provide us with a sense of stability and allow us to feel like we are doing something right.

Whether volunteering to test pilot a new product or investing in the organization, these customers embody our mission to “become a trusted part of the communities in which we operate and to focus on meeting the financial planning and servicing needs of our customers in a way that is personal and professional”.

It is feedback from our customers, good or bad, that gives us the incentive to continuously improve. Below is some feedback from one of our business clients, Riparius Construction, Inc in Baltimore.

As the Chief Financial Officer of one of the largest general contractors in the Baltimore metropolitan area, Riparius Construction, I am thrilled with the support we’ve received from 1st Mariner Bank. They are extremely responsive to all of our requests and financial needs and they are very proactive in making sure we have all of the latest systems that assist us in streamlining our banking operations

We look forward to a continued mutually beneficial long-term relationship.

Mark L. Luterman

Chief Financial Officer

Riparius Construction, Inc

Thank you to Mr. Luterman and all of our customers for keeping the faith and giving us the opportunity to provide you with “Red Carpet Service”.

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Charity Donation with Every Withdrawal

by Admin 10. June 2010

There is a clear, growing trend of organizations trying to figure out how they can incorporate charitable models into their offerings.  Skimming the web, as I do each morning, I found an interesting article on a start-up whose proposed model is to take part of an ATM transaction fee and allow the user to choose a specific charitable organization to donate it to.

Disclaimer: 1st Mariner Bank does not endorse Choose Change ATM, nor do we use it's service.

According to the article, "Choose Change ATM empowers users to contribute a portion of their fees to support their favourite charitable causes.

Launched in February, Choose Change ATM has developed a brand of ATMs that lets users donate $1 of each $2 transaction fee to a non-profit organization of their choice. Users select from a display of eight non-profits, supporting causes such as disaster aid, poverty relief and human rights.

Choose Change provides a convenient way for people to support causes they are passionate about. It's a shining example of the kind of corporate generosity increasingly sought after by customers seeking brands that are more in tune with a spirit of giving."

While we do not endorse this company, we do wish them well and think this is an interesting model that is worth discussing.  So, my question is: Would you look for and use a specific ATM knowing that part of the transaction fee could go to a charity of your choice? You can respond in the comments section below.



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