Customer Feedback - It's all good

by Elizabeth Sherman 17. June 2010

Long time customers are the cornerstone of any successful business and banking is no exception. The customers who stick it out through thick and thin provide us with a sense of stability and allow us to feel like we are doing something right.

Whether volunteering to test pilot a new product or investing in the organization, these customers embody our mission to “become a trusted part of the communities in which we operate and to focus on meeting the financial planning and servicing needs of our customers in a way that is personal and professional”.

It is feedback from our customers, good or bad, that gives us the incentive to continuously improve. Below is some feedback from one of our business clients, Riparius Construction, Inc in Baltimore.

As the Chief Financial Officer of one of the largest general contractors in the Baltimore metropolitan area, Riparius Construction, I am thrilled with the support we’ve received from 1st Mariner Bank. They are extremely responsive to all of our requests and financial needs and they are very proactive in making sure we have all of the latest systems that assist us in streamlining our banking operations

We look forward to a continued mutually beneficial long-term relationship.

Mark L. Luterman

Chief Financial Officer

Riparius Construction, Inc

Thank you to Mr. Luterman and all of our customers for keeping the faith and giving us the opportunity to provide you with “Red Carpet Service”.

Tags:

Charity Donation with Every Withdrawal

by Admin 10. June 2010

There is a clear, growing trend of organizations trying to figure out how they can incorporate charitable models into their offerings.  Skimming the web, as I do each morning, I found an interesting article on a start-up whose proposed model is to take part of an ATM transaction fee and allow the user to choose a specific charitable organization to donate it to.

Disclaimer: 1st Mariner Bank does not endorse Choose Change ATM, nor do we use it's service.

According to the article, "Choose Change ATM empowers users to contribute a portion of their fees to support their favourite charitable causes.

Launched in February, Choose Change ATM has developed a brand of ATMs that lets users donate $1 of each $2 transaction fee to a non-profit organization of their choice. Users select from a display of eight non-profits, supporting causes such as disaster aid, poverty relief and human rights.

Choose Change provides a convenient way for people to support causes they are passionate about. It's a shining example of the kind of corporate generosity increasingly sought after by customers seeking brands that are more in tune with a spirit of giving."

While we do not endorse this company, we do wish them well and think this is an interesting model that is worth discussing.  So, my question is: Would you look for and use a specific ATM knowing that part of the transaction fee could go to a charity of your choice? You can respond in the comments section below.

What motivates you?

by Admin 28. May 2010

Here is a great video I found today on Lifehacker that explains -  through empirical evidence - what motivates people.  Not only is the information fascinating and contrary to what you would assume, but it's illustrated in a white board fashion. 

Be sure to comment about what motivates you.  Maybe we can help one another put our motivations into a new perspective.  

Tags:



© 2008- 1st Mariner Bank