Site secure with Cyveillance

by Admin 30. July 2009

Part of our role is to make sure that we maintain the safest and most secure channel for you to manage your finances, and in an effort to constantly improve that security we recently added an additional feature to our site. Some of you may have noticed it, most of you probably did not, but there is a new image at the bottom of 1stMarinerBank.com with Cyveillance written across it. You’re probably asking, “how does that little image make the site more secure?” Well, that small seal allows us to protect you – the best customers in the whole world – from ‘phishing’ scams.

Not familiar with the term phishing? As defined by the Financial Services Technology Consortium (FSTC) phishing is an attack in which an electronic identity is misrepresented in an attempt to trick individuals into revealing personal credentials that can be used fraudulently against them. In other words, it’s when hackers us malicious tactic’s to trick users into giving up their personal data. One way to accomplish this is by ‘spoofing’or copying a site to make it look like a legitimate site.

Still a little confused? Let’s draw up a scenario. You decide to visit 1stMarinerBank.com – because it’s the coolest site out there – to check your finances or read this awesome blog. You arrive on a site that you believe is 1stMarinerBank.com. Suddenly, the site prompts you to input your personal information for what sounds like a legitimate reason. You enter in your information and the site allows you to proceed further. What has just happened is that your information was harvested by a false site made to look like 1st Mariner’s.

How did that happen? There are several ways and most of them are due to malicious code being placed on your computer by unsecured downloads. Unfortunately, companies such as Western Union, AOL, SunTrust, eBay, Amazon, Paypal, Earthlink, and Citibank have all had their customers fall victim to this crime.

So how does that image protect you from such scams? The Cyveillance image is part of a larger service that we subscribe to that monitors the web for any potential phishing threats to 1stMarinerBank.com. Not only are we alerted but if you come to our site and do not see the Cyveillance seal than there is a possibility that you may be on a spoofed site.

Remember, we will never prompt you for any personal information on our site. If you are unsure about the site you are on or have a question, do not hesitate to call, email, or chat online with our customer service department.

Customer Service: 410-558-4200, email, or chat online

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Community Spotlight - Vehicles for Change

by Pat Wellbrock 28. July 2009

1st Mariner Bank is committed to understanding the community it serves. We are proud to play a vital role by supporting and partnering with worthy organizations that improve the lives of families directly benefiting from their service. Check back with us each month as we shine our spotlight on one of those organizations.

This month, we are proud to support Vehicles for Change.

I would like to introduce you to a unique nonprofit partner. Together we are providing a valuable tool to eliminate poverty and strengthen families. That tool is a car. If you can donate a car in good enough condition they will award it to a low-income family and you will be able to take a tax deduction equal to the fair market value of the car deduction.

Vehicles for Change (VfC) exists so that low-income families can achieve financial and personal independence that comes from owning a vehicle. VfC repairs donated cars and sells them to low-income families, at a minimal fee. Jobs, daycare, even grocery stores and doctors are unavailable without a car. Since October 1999, over 3,000 cars have been awarded to worthy families.

A recent survey showed that 73% of the individuals have obtained better jobs at an average salary increase of $4800. Parents are taking children to daycare, after school, athletic and recreational activities never before possible.

How you can help!

Donate a car in good condition and Vehicles for Change will award it to a worthy family and you can deduct the “fair market value”. The tax law change in 2005 provides donors a “fair market value” deduction only if the non-profit sells the car to a low-income family at significantly below market. A win – win for the donor and the worthy family receiving the car. (VFC does accept cars in any condition but only the cars awarded to worthy families qualify for the higher deduction. Other cars are sold and 100% of the funds received are used to make the awarded cars road worthy.)

Call 410-242-9674 or visit www.vehiclesforchange.org and donate your car today.

Twitter and Customer Service- A successful ending

by Kevin Lynch 21. July 2009

Both individually and as a banker, I've been a pretty active participant in Twitter over the last few months. It is a fun, vibrant, and growing community with a lot going on. But, like many users, I was unsure of the usefulness and value of the space. Now I know.

We recently worked with one of our customers, Aaron Brazell, to resolve some issues on his account. His blog post at technosailor describes the series of events in some detail so I won't repeat them here. We've found that Twitter is an excellent way to stay tuned into discussions about our brand and interact when appropriate. In this case, the ultimate resolution involved all of our customer service channels: Twitter, the Contact Center, and the local branch. So I guess the lesson I've learned is that social media (like Twitter) is just another way of interacting with your customers and prospects. It isn't necessarily the answer, but it can be part of the solution. I welcome your comments.



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