Everywhere you turn someone somewhere is talking about a customer service experience they’ve had. Too often the conversation is about poor customer service and how horrible the individual felt after the experience. Excellent customer service is not something taught over night, it comes from a team of individuals working together to come up with new and exciting ways to encourage and motivate the staff of an organization. Being one of the only local banks left in Baltimore, grea... [More]
With the start of the school year, the folks over at the Network for Teaching Entrepreneurship (NFTE) start their engines as well. NFTE's mission" is to provide programs that inspire young people from low-income communities to stay in school, recognize business opportunities and to plan for successful futures." I, along with several other colleagues at the bank, have been involved in the program at various Baltimore City schools for the last four years. As Baltimore's community bank,... [More]
Positive Pay is, quite frankly, one of the best ways to prevent check fraud scams on a business checking account. Basically, a business owner writes checks and if there are any discrepancies between the checks written and the checks clearing the account, the business owner has the option to either pay or return the items. No check will clear the account without going through this process and thus limits the possibility of check fraud scams.
Most business owners understand and appreciate the secu... [More]