The Ever-Evolving Landscape of Banking

by Wade Barnes 31. December 2012
When you think of managing your finances, what’s the first thing that comes to mind? Do you envision walking into a bank branch to conduct transactions? Or do you immediately think of signing into online or mobile banking? For many people and for most transactions, it’s the latter. Over the past few years, the landscape of financial management, and banking in particular, has changed drastically in that you as the customer are put in control. According to Serge van Dam, VP of Mobil... [More]

It's 11:00 p.m. Do You Know Where Your Money Is?

by Elizabeth Sherman 8. May 2012
If someone asked, "How much money do you have in your account?” would you know the answer – down to the penny?  Do you rely on an ATM receipt for your latest balance information or your monthly statement for transaction history? In this era of technological advances, you can access account information from your phone, electronic tablet or computer.  The problem?  Hackers can as well.  By simply opening an e-mail, you can inadvertently download an insidious ... [More]

Snow, Customer Service and Technology

by Kevin Lynch 26. January 2011
With the winter season comes the inevitable snow and the associated disruption. Given the challenge Marylanders have driving in it, we often open our branches and Contact Center later than our scheduled hours. During last years "Snowmageddon", our locations were closed for a number of days as we all dug out of the blizzard. In the past, this meant that customers who had a question or needed some help where unable to contact us. Last year, for the first time, we were able... [More]


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