1st Mariner's Online Products & Services Survey Results

by Erica Starr 21. September 2011
Last month we asked you - our customers - to take part in a survey that was designed to gauge your opinions on how we can provide you with improved online services, support and products. We received a TON of great feedback and are extremely pleased with the amount of participation that we received. So we thought we'd go ahead and share some of the highlights with you. Rest assured that we will be using your feedback to guide us through the redesign of 1stMarinerBank.com.... [More]

Snow, Customer Service and Technology

by Kevin Lynch 26. January 2011
With the winter season comes the inevitable snow and the associated disruption. Given the challenge Marylanders have driving in it, we often open our branches and Contact Center later than our scheduled hours. During last years "Snowmageddon", our locations were closed for a number of days as we all dug out of the blizzard. In the past, this meant that customers who had a question or needed some help where unable to contact us. Last year, for the first time, we were able... [More]

Supporting online customers

by Kevin Lynch 22. July 2008
We recently converted to a new bill pay service in online banking. In the past, this would have generated a large number of calls to our Call Center. However, one of the customer service features available now is online chat. This has proven to be a real benefit for customers who can get answers to "how do I...?" questions in real time as they are paying their bills. Now that the conversion is complete, we expect this will also benefit our new customers as they begin to use the service for the f... [More]


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