It’s that time of year again. The time where friends and family come together to celebrate the many things they are thankful for in their lives.
Here at 1st Mariner Bank, we consider our customers to be a part of our family and hope that you feel the same. With that being said, we thought we’d share a few things that we’re thankful for this holiday season.
We’re thankful to serve the Baltimore community.
For the past 16 years, we’ve had the privilege of serving wh... [More]
Everywhere you turn someone somewhere is talking about a customer service experience they’ve had. Too often the conversation is about poor customer service and how horrible the individual felt after the experience. Excellent customer service is not something taught over night, it comes from a team of individuals working together to come up with new and exciting ways to encourage and motivate the staff of an organization. Being one of the only local banks left in Baltimore, grea... [More]
Last month we asked you - our customers - to take part in a survey that was designed to gauge your opinions on how we can provide you with improved online services, support and products.
We received a TON of great feedback and are extremely pleased with the amount of participation that we received.
So we thought we'd go ahead and share some of the highlights with you. Rest assured that we will be using your feedback to guide us through the redesign of 1stMarinerBank.com.... [More]