Twitter and Customer Service- A successful ending

by Kevin Lynch 21. July 2009
Both individually and as a banker, I've been a pretty active participant in Twitter over the last few months. It is a fun, vibrant, and growing community with a lot going on. But, like many users, I was unsure of the usefulness and value of the space. Now I know. We recently worked with one of our customers, Aaron Brazell, to resolve some issues on his account. His blog post at technosailor describes the series of events in some detail so I won't repeat them here. We've found that Twitter is an ... [More]

We're Tweetin' It Up

by Admin 31. March 2009
Wow, what a great month this has been. Not only have we received a lot of interest about our iPhone application (over 500 downloads), but we have also had a lot of interest about our Twitter account accounts. That is right, accounts. Not only do we have a 1st Mariner Bank Twitter account (300 followers) that discusses the industry, Baltimore's local scene, and the bank, but we also have our Customer Service on Twitter. So, be sure to follow us and get in on the conversation and if you have ... [More]

Raving Fans

by Kevin Lynch 1. July 2008
What makes someone such a loyal customer that they are willing to refer friends and family to that company? In this era of increased competition and higher consumer expectations, that is a question many of us are asking. So let me pose the question to you. What are some of the experiences you've had that made you a "raving fan" of a particular retailer, vendor or service company?


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