Twitter and Customer Service- A successful ending

by Kevin Lynch 21. July 2009
Both individually and as a banker, I've been a pretty active participant in Twitter over the last few months. It is a fun, vibrant, and growing community with a lot going on. But, like many users, I was unsure of the usefulness and value of the space. Now I know. We recently worked with one of our customers, Aaron Brazell, to resolve some issues on his account. His blog post at technosailor describes the series of events in some detail so I won't repeat them here. We've found that Twitter is an ... [More]

Social Media + Local Bank = ?

by Admin 16. April 2009
You may not have noticed it lately, but we’ve been up to some pretty interesting things here at 1st Mariner. We have redesigned our blog, changed our Facebook page and recently added a Twitter account. If reading Facebook and Twitter doesn’t mean much to you, then this article is for you. I’m sure you’ve heard the buzz surrounding social media and you’re probably curious why a local bank is using it. Well, it’s simple, one of our objectives is to provide excellent customer service, and an eff... [More]

We're Tweetin' It Up

by Admin 31. March 2009
Wow, what a great month this has been. Not only have we received a lot of interest about our iPhone application (over 500 downloads), but we have also had a lot of interest about our Twitter account accounts. That is right, accounts. Not only do we have a 1st Mariner Bank Twitter account (300 followers) that discusses the industry, Baltimore's local scene, and the bank, but we also have our Customer Service on Twitter. So, be sure to follow us and get in on the conversation and if you have ... [More]


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