Snow, Customer Service and Technology

by Kevin Lynch 26. January 2011
With the winter season comes the inevitable snow and the associated disruption. Given the challenge Marylanders have driving in it, we often open our branches and Contact Center later than our scheduled hours. During last years "Snowmageddon", our locations were closed for a number of days as we all dug out of the blizzard. In the past, this meant that customers who had a question or needed some help where unable to contact us. Last year, for the first time, we were able... [More]


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