Mobile Banking Security Update - 3-26-17

by Erica Starr 24. March 2017

In order to align with industry best practices for security and data integrity, effective Sunday, March 26, 2017, we will be upgrading our Transport Layer Security (TLS) protocol standards within our Mobile Banking App.  

What does this mean and how could I be impacted?

A Transport Layer Security (TLS) is a protocol that provides privacy and data integrity between two communicating applications and is the most widely deployed security protocol used today. 

Mobile users who are on older Mobile Operating Systems (OS) will get a connection error when attempting to access Mobile Banking after this Sunday, March 26, 2017.

How can I avoid a service disruption?

Please make sure you are using the most current Mobile Operating System on your device to avoid a disruption of service.

Android™ users with devices on Android KitKat (Level 20) and above will be able to connect without encountering issues.

How do I tell what Android version I'm on?

A. Open your device 'Settings'.
B. Tap 'About Phone' or 'About Device'. 
C. Tap 'Android Version' to display your current version information. 

If the version that you are currently running is below KitKat Level 20, you'll need to complete a software update. Software updates can be found under 'About Phone' and then 'System updates'.

iPhone® users with devices on iOS 8 and above will be able to connect without encountering issues.

How do I tell what iOS version I'm on?

A. Locate the 'Settings' icon on your home screen.
B. Tap 'General' and then 'About'. 
C. Scroll down until you locate 'Version'. 

If the version that you are currently running is below iOS 8.0, you'll need to complete a software update. Software updates can be found under the 'General' section of your settings.

Why is this happening?

At 1st Mariner, your protection is #1. We are committed to protecting our customers by continually improving our security measures and ensuring that we utilize the latest security protocol.

1st Mariner Bank launches new suite of business and personal checking products

by Erica Starr 27. February 2017

Today we officially announced the launch of our new suite of personal and business checking products. The new product offerings provide an increased level of convenience and flexibility for consumers’ modern checking needs. Many of the new product and service features are free to customers. 

In an effort to simplify banking for consumers, we've eliminated unnecessary fees that often serve as an initiation and maintenance barrier to account holders.  Our new products also forgo using any complicated marketing-driven names to make the operation of each product clear to the individual or business owner.

“We’ve evolved our offerings to provide a diverse array of products at an even more competitive rate for both individuals and business leaders,” said Rob Kunisch, President and Chief Operating Officer. “We’ve removed unnecessary fees across accounts so that our customers can put more of their own capital towards better supporting their businesses and personal financial goals.”

Our new personal checking suite offers a free personal checking account with no minimum balance or monthly service charge, premium and direct interest checking, as well as interest checking for those over 50 years old

The contemporary business checking offerings include commercial checking in addition to a new business interest checking product and free business checking. The new free business checking boasts 1,000 free monthly transaction items, topping the former generation of the product, which tiered offerings of 50, 200 and 300 free transactions.

Every new personal and business checking accounts include several features free of charge to customers including, a VISA®Debit Card with Instant Issue, access to more than 25,000 1st Mariner and MoneyPass®ATMs nationwide, Apple PayTM , online banking, online check images, bill pay, paperless statements, and a ‘thank you’ gift. Personal checking accounts offer free mobile banking, mobile deposit and savings transfer as well.

Cut Overhead Costs, Keep the Quality: 12 Simple Ways

by Erica Starr 20. October 2016

Cut Overhead Costs, Keep the Quality: 12 Simple WaysWhenever you seek input on how to better your business – whether you’re looking to increase profits, improve cash flow, or make yourself attractive to lenders – you’ll get this bit of advice:                         

Cut your overhead.

A business that controls its overhead costs is one that’s well positioned to weather lean times while boosting its margins all the time. But cutting deeply into service costs or product development threatens to undermine the very things that make your business unique.

So here are 12 ideas that any business can pursue to reduce its operating costs without sacrificing quality. 

Low Hanging Fruit

Most businesses budget are chock full of waste and fat, and it’s incumbent upon owners to look at every line-item carefully. Consider these areas:

  • Rent: Are you using all the office space you’re paying for? There are 168 hours a week; how many hours are people actually occupying your space? If your answer is 40, you’re paying to lease space that’s being used less than a quarter of the time. Consider reducing yours by reducing your footprint. Options include downsizing to a smaller space within your current facility; subleasing unused space; renegotiating your lease; or moving. Think you need all the space you have? Consider how many of your employees are perfectly capable of working from home, at least part of the time, and would love the opportunity. Consider, also, how much space each of your employees is taking. Do you have a lot of private offices for employees who don’t really need them? If you work in a “cube farm,” how big is each cubicle – and how big does it really need to be?
  • Energy: Energy can be a big expense. Using less space is a great way to reduce that monthly bill. And with deregulation of utilities, it’s easier than ever to find ways to cut your energy costs even further. Shop around for the most cost-efficient provider. Consider energy-efficiency systems that can help you save money. State agencies and most utilities offer incentives, rebates, and other assistance to help you implement these systems.
  • Travel: Inexpensive meeting software like GoToMeeting is making it easier to have face time with clients, employees, and partners without the need to fly or drive. When you travel less, not only do you cut your travel budget, you also spend less time in transit and more time actually working.
  • "Miscellaneous": Whether it’s supplies, office parties, or something else, every company (and every department within every larger company), spends a certain amount of its budget on things that no one is really managing. Pay attention to every penny.
  • Anything that's not driving ROI: Eliminate everything that’s not producing a return on your investment: that Yellow Pages ad, for example, or a subscription service you’re not using. Dump anything that’s redundant, too. For example, it’s not uncommon for different departments or individuals to be using competing versions of the same business software simultaneously. Get everyone on the same system.

Involve Your Team

Your employees are full of ideas on how to cut overhead you’d never come up with on your own. They’re closest to the action and, therefore, the most likely to see waste and redundancies first. Of course, getting workers involved can be tough — or even backfire if it’s seen as an effort to cut staff.

Here, then, are several strategies to help you encourage a culture of employee engagement. 

  • Be credible: When you ask employees for advice, approach them with facts, not false reassurances or corporate jargon. If you need to cut overhead to make your business healthier, say so. Present them with some high-level numbers. Your employees will appreciate your honesty — and reward you for it.
  • Go beyond the survey: For businesses with more than 20 or so employees, surveys can be an effective method of gathering opinions – and simple online tools make them cheap and easy. But they’re also sometimes unwelcome. They’re a chore to fill out. Employees are often skeptical that anyone’s paying attention, but if they aren’t certain they survey is anonymous, they won’t be candid. So feel free to use surveys to gather input, but at the same time look for other platforms to solicit feedback. Private social-media groups, intranet boards, and instant messaging tools may encourage employees to share their thoughts organically, and engage in conversation.
  • Show your appreciation: Reward employees who make helpful suggestions in ways both large and small. Meaningful bonuses tied to meeting specific cost-cutting objectives; contests awarding prizes to the employee who has the best overhead-reduction idea; and even small thank-you gestures are appreciated by your team. More importantly, they’re effective in encouraging positive engagement. And make these awards in ways both expected (end-of-year banquet, employee of the month) and not (surprise gift cards and random thank-you emails).

Examine Your Payroll

Salary freezes, shorter hours, pay cuts, and targeted layoffs should never be taken off the table, especially in lean times. In fact, you need to always be examining your payroll, which is likely your largest expense.

No doubt, you’re proud of being able to provide meaningful employment for your workers while also making money for yourself. So if you do have to trim staff, you’ll want to do so thoughtfully and smartly.

  • Current employees: Start with a detailed evaluation of who’s performing essential functions and who’s not. Look for redundancies among your current team’s responsibilities, and evaluate each person’s capacity for professional growth. It may be that two employees are performing a job that could be consolidated into a single position. Instead of just keeping the more senior person, ask which employee might be adaptable to additional responsibilities. An employee who has been doing one job for 10 years may be great at that job — but it’s fair to ask why he or she hasn’t been promoted into new opportunities. In the long run, you need employees who can grow with you, and even help accelerate your growth.
  • Outsourcing: Many business owners try to keep as much in-house as possible, thinking it’s cheaper. Often, it’s not. You can cut payroll by outsourcing functions that are not core to your business, while also accessing experts in those functions — be it information technology, marketing, human resources, or something else — to do what they do best instead of forcing you to wear every hat.
  • Freelancers and independent contractors: A close cousin to outsourcing is the use of independent parties to perform services on a freelance basis. It’s tempting to reserve the use of freelancers to one-off projects, but independent contractors now perform all kinds of jobs. Indeed, before adding a new permanent position to your payroll, you should always consider whether the job could be performed just as well on a contract or freelance basis.
  • Automation: Thanks to technology, the most routine functions of just about any job can now be automated. Using business “softbots” — e.g., QuickBooks — to automate accounting, taxation, invoicing, and payroll can immediately help you reduce headcount. There’s also software that can help you cut overhead by automating, for starters, marketing, ad buying, and logistics (routing, fuel expenditures, vehicle maintenance logs, etc.).

Talk to Your Advisors

Outsourcing or automation? Engaging employees or eliminating perks? Using the cheapest vendor or the one with the best reputation? These are tough questions. Don’t try do it on your own. Your mentors, peers, lender, and banker are all valuable advisors. Use them.

For help in getting these questions answered, reach out.

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