5 Things We're Thankful For This Holiday Season

by Erica Starr 22. November 2011

1st Mariner Bank Thank YouIt’s that time of year again. The time where friends and family come together to celebrate the many things they are thankful for in their lives.

Here at 1st Mariner Bank, we consider our customers to be a part of our family and hope that you feel the same. With that being said, we thought we’d share a few things that we’re thankful for this holiday season.

We’re thankful to serve the Baltimore community.

For the past 16 years, we’ve had the privilege of serving what we consider the “greatest city in America”. From Canton to Dundalk, to Towson to Glen Burnie, the neighborhoods and sense of community that make up our hometown truly makes the city of Baltimore one of a kind.

We’re thankful for the flexibility that we’re able to provide our Customers.

Being a local, community bank, we’re able to provide flexibility to our customers by making accommodations that big banks may not be able to provide. Have an issue or a concern regarding your banking relationship with us? Pick up the phone and give us a call…we’re sure there is something we can do.

We’re thankful for the 24/7 service that Online Banking and Mobile Money provides our Customers.

Whether you’re sitting at home on the computer, or enjoying your first pumpkin spiced latte in Canton square, we’re proud to offer our customers numerous convenient ways to monitor and access their money.

We’re thankful to offer a Personal Financial Management tool (Mariner360) to help our Customers meet their financial goals.

Do you have a financial goal? Mariner360 lets you personalize your goals, set alerts, and really drill-down on where you’re actually spending your money. Not to mention it aggregates all of your accounts…even accounts that aren’t with 1st Mariner.

And last, but certainly not least, we’re thankful for our Customers.

Without you we’d be nothing. Without you there wouldn’t be a 1st Mariner Bank. Everyday we are blown away by your continued loyalty and support. Over the years we’ve developed many personal, meaningful relationships that we hold very closely to our hearts.

We’d like to sincerely thank you for affording us the privilege and opportunity to serve you.

Here’s to wishing you and your family a Happy Holiday Season!

1st Mariner Bank Purple Friday Trivia

by Erica Starr 21. September 2011
Purple Friday's at 1st Mariner Bank

On the first "Purple Friday" of the 2011 Football Season, we held a Ravens Trivia contest for 1st Mariner Bank employees.  SEVEN lucky winners got to take home Purple Friday prizes to share with their families as they prepped to watch  the Baltimore Ravens season opener against the Pittsburgh Steelers. What a game, right?!

Employees had to be numbers 5 (Joe Flacco), 7 (Billy Cundiff), 20 (Ed Reed), 52 (Ray Lewis),  55 (Terrell Suggs), 74 (Michael Oher), or 81 (Anquan Boldin) who correctly answered the trivia questions below.

Think you would have been one of the lucky winners? Below are the set of questions that were sent out to our employees. While the contest is over and we're out of prizes, if you think you know the answers, copy and paste them onto our Facebook wall and we'll let you know if you're as up-to-date on your Ravens trivia as you think you are.

Click here to see some of the pics of our lucky winners.

1. Who was the first player to score for the Ravens?
Ernest Byner
Jamal Lewis
Tony Banks
Vinny Testeverde

2. Who was the first head coach of the Baltimore Ravens?
Ted Marchibroda
Brian Billick
Bill Bellichick
Art Modell

3. Who is the only player to play against the Colts in their last game at Memorial Stadium and the Ravens in their last game at Memorial Stadium?
Barry Sanders
Bruce Matthews
John Elway
Dan Marino

4. Who scored the first touchdown for the Ravens in Super Bowl XXXV?
Shannon Sharpe
Trent Dilfer
Jamal Lewis
Brandon Stokley

5. In which stadium did the Ravens play in their first season in Baltimore?
Camden Yards
Ravens Stadium
Baltimore Memorial Stadium
1st Mariner Arena

6. Who was the Raven's first draft pick?
Ray Lewis
Peter Boulware
Duane Starks
Jonathan Ogden

7. What is the name of the HBO series that chronicled the Ravens training camp in 2001?
Running with the Ravens
Hard Knocks
Camp of Champions
Training Days

8. Which player was on the receiving end of the longest pass play in Ravens history?
Derrick Alexander
Michael Jackson
Qadry Ismail
Shannon Sharpe

9. Which Ravens receiver once caught four touchdown passes in one game?
Derrick Alexander
Marcus Robinson
Patrick Johnson
Michael Jackson

10. Which team did the Ravens play to a tie during the 1997 season?
Arizona Cardinals
Cleveland Browns
Tennessee Titans
Philadelphia Eagles

1st Mariner's Online Products & Services Survey Results

by Erica Starr 21. September 2011

Last month we asked you - our customers - to take part in a survey that was designed to gauge your opinions on how we can provide you with improved online services, support and products.

We received a TON of great feedback and are extremely pleased with the amount of participation that we received.

So we thought we'd go ahead and share some of the highlights with you. Rest assured that we will be using your feedback to guide us through the redesign of 1stMarinerBank.com.

Here's what you had to say... 

Customer Service

What, if anything, sets 1st Mariner Bank apart from other financial institutions? 

 1st Mariner Bank Customer Service74% of customers said the friendliness and professionalism of our staff 

Comments:

"It's locally owned."
"Still provides free checking which is rare these days."
"They are like an extended family."
"Extremely friendly and helpful staff."
"Personal service."
"I've had excellent service at all of the 1st Mariner branches , mostly at  the Carroll Island and Middle River branch. They are the nicest people, and very helpful to any questions. Thank you 1st Mariner, I have had five banks in 51 years and 1s Mariner Bank is by far the best!"
How likely would you be to recommend 1st Mariner Bank to a family member of friend?

  • 93% of customers said they were extremely likely or likely to recommend 1st Mariner bank to a family member or friend. 

Loyalty

  • Nearly 87% of people have had accounts with us for 2-plus years.
1st Mariner Bank Customer LoyaltyOnline Services
  • 96% of customers using Online Banking said they were either very satisfied or satisfied with our Online Banking service.
  • 92% of customers that have used our Click to Chat services have been either extremely satisfied or satisfied with their experience.

Comments

"Very efficient online banking and bill pay. I keep 1st Mariner for this reason and love being able to print out copies of cashed checks."
"I can always talk to a human if I want to."
"Very convenient for checking the balances in my accounts regularly to avoid overdrafts."
"Online banking, bill pay and mobile money are extremely user-friendly and perform all of the tasks that I would expect them to."


Are there additional Online Services that you'd like to see provided?

  • Mobile Deposit (check capture)
  • An android app.
  • A place for customer testimonials section.
  • Account balance email alerts.

This is GREAT feedback for us! We can assure you that all of these items will be taken into consideration and we'll do our best to incorporate them into future improvements for you.

Thank You!
These results are fantastic and we are proud to have such wonderful and loyal customers. We're thrilled that you've been happy with your experience with 1st Mariner Bank and look forward to delivering on some of the improvements that you've suggested.A big THANK YOU to all of our customers who took the time to complete our survey and to provide us with the much needed feedback that we'll need to improve your banking relationship with us.

If for some reason you were not able to participate in our survey and would like to provide us with additional feedback,please email us or call our Customer Contact Center at 410-558-4200.



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