1st Mariner's Online Products & Services Survey Results

by Erica Starr 21. September 2011

Last month we asked you - our customers - to take part in a survey that was designed to gauge your opinions on how we can provide you with improved online services, support and products.

We received a TON of great feedback and are extremely pleased with the amount of participation that we received.

So we thought we'd go ahead and share some of the highlights with you. Rest assured that we will be using your feedback to guide us through the redesign of 1stMarinerBank.com.

Here's what you had to say... 

Customer Service

What, if anything, sets 1st Mariner Bank apart from other financial institutions? 

 1st Mariner Bank Customer Service74% of customers said the friendliness and professionalism of our staff 

Comments:

"It's locally owned."
"Still provides free checking which is rare these days."
"They are like an extended family."
"Extremely friendly and helpful staff."
"Personal service."
"I've had excellent service at all of the 1st Mariner branches , mostly at  the Carroll Island and Middle River branch. They are the nicest people, and very helpful to any questions. Thank you 1st Mariner, I have had five banks in 51 years and 1s Mariner Bank is by far the best!"
How likely would you be to recommend 1st Mariner Bank to a family member of friend?

  • 93% of customers said they were extremely likely or likely to recommend 1st Mariner bank to a family member or friend. 

Loyalty

  • Nearly 87% of people have had accounts with us for 2-plus years.
1st Mariner Bank Customer LoyaltyOnline Services
  • 96% of customers using Online Banking said they were either very satisfied or satisfied with our Online Banking service.
  • 92% of customers that have used our Click to Chat services have been either extremely satisfied or satisfied with their experience.

Comments

"Very efficient online banking and bill pay. I keep 1st Mariner for this reason and love being able to print out copies of cashed checks."
"I can always talk to a human if I want to."
"Very convenient for checking the balances in my accounts regularly to avoid overdrafts."
"Online banking, bill pay and mobile money are extremely user-friendly and perform all of the tasks that I would expect them to."


Are there additional Online Services that you'd like to see provided?

  • Mobile Deposit (check capture)
  • An android app.
  • A place for customer testimonials section.
  • Account balance email alerts.

This is GREAT feedback for us! We can assure you that all of these items will be taken into consideration and we'll do our best to incorporate them into future improvements for you.

Thank You!
These results are fantastic and we are proud to have such wonderful and loyal customers. We're thrilled that you've been happy with your experience with 1st Mariner Bank and look forward to delivering on some of the improvements that you've suggested.A big THANK YOU to all of our customers who took the time to complete our survey and to provide us with the much needed feedback that we'll need to improve your banking relationship with us.

If for some reason you were not able to participate in our survey and would like to provide us with additional feedback,please email us or call our Customer Contact Center at 410-558-4200.

Operation: Unclutter 2011 - and keep your identity while you are at it.

by Erica Starr 18. April 2011

With today being April 18th, a.k.a 2011's tax deadline, we thought it would be a good idea to celebrate Earth Day (April 22nd ) by teaming up with the folks at Shred-It to help our community “shred” those unwanted, clutter-enabling, not essential to your existence documents that you may have acquired over the years. Tax returns from last decade, useless; old credit card offers, it’s probably time for them to go; expired passports, bank cards, passports, visas, and identification cards; shred, shred shred! It’s an easy way to get rid of those unnecessary documents by recycling the shredded material, which is good for both you and the environment.

The US Federal Trade Commission received 250,854 complaints about identity theft during 2010.  In many cases, identity theft victims are unaware they are a target until they see the havoc wreaked on their credit report. While much of the fraud takes place online, most of the identity theft takes place in offline areas. While the tech-savvy thieves continue to unite, your trash can should NOT be the scene of the crime. Entering your information into a phony website or swiping your card at a skimmed gas pump (skimmer: small electronic devices that gather and store all credit or ATM card data) can happen even to the most cautious of consumers; however, conveniently leaving your social security number in an public unsecure container (i.e., your trash can) is like serving your identity up on a silver platter.

In other words, when you throw something in the trash, it immediately becomes available to anyone who’s willing to overlook the enticing smells of last night’s dinner.

What to shred and what NOT to shred?

Now that you know WHY you should shred documents, the question now becomes, what to shred and what NOT to shred. At a high level, you should generally shred anything that has a signature, account number, social security number, or medical or legal information. Check out this link for a full list of documents that can be tossed (a.k.a shredded) and those that you might want to hang onto a little longer.

The Scene of the Solution: 1st Mariner Bank’s Cockeysville and Dundalk Branches

The Shred-It Team will be set up from 9 a.m. to 1:00 p.m on Saturday, April 23rd at both our Cockeysville and Dundalk branches. This event is open to both 1st Mariner Bank customers and non-customers; however, there is a limit of five boxes per person.. We strongly encourage everyone and anyone to participate in this FREE, earth-friendly opportunity to de-clutter your lives and help Maryland AND your file cabinets to become as spacious, eco-friendly and green as they possibly can be.

Crikey! Looka there - it's the elusive Free Checking Account

by Erica Starr 16. March 2011

Shhh...looka there...it appears to be a rare Free checking account from what looks to be the 1st Mariner family. Just as I suspected, that there beaut is the Absolutely Free Checking Account from 1st Mariner Bank.

Crikey!*

Sadly, this breed used to roam across our nation, but began dying off in city after city. You see, according to Bankrate, in 2009 76% of banks had a substantial population of free checking, but in 2010 that number dropped to 65%. The factors that are causing this species to become extinct are hitting institutions of all sizes; large banks, small community banks and credit unions.

As with most species of the banking tribe, there are costs associated with keeping checking accounts at the top of the food chain. If these costs aren't recovered and maintained, the rest of the food chain, a.k.a customers, will feel the repercussions. Hello fees

Despite these rough times, the Absolutely Free Checking account from the 1st Mariner family has been able to maintain stability and remains one of the last truly "Free" species of its kind.

It has been said to have been spotted in and around the Baltimore, Maryland area on numerous occasions. In order to track down this elusive beast, we had to travel down into the wilds of Canton - sure nuff - there she be...

If we can just get close enough, we might be able to catch a glimpse of its grouse* features...
Cripes*...look at that...

  • No minimum balance
  • No per-check charge
  • No monthly fee
  • Free use of 1st Mariner & MoneyPass® ATMs
  • Free Visa® Check Card
  • Free Online Banking
  • Free Bill Pay
  • Free use of Mariner360

Stunning....what a beaut!

If you want to see this rare beast up close and personal like, you don't have to journey far. Just make your way into a 1st Mariner branch and one of our helpful tour guides can hand you the leash. Or even better, click here to capture your own Absolutely Free Checking account today.

For more information about the scarcity of free checking accounts, click here.

Aussie Lingo Legend

*Crikey: Expression of surprise
*Cripes: see Crikey
*Grouce: Great, terrifc, very good



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