Customer Service: The Mariner Way

by Chris Plude 17. October 2011
Everywhere you turn someone somewhere is talking about a customer service experience they’ve had.  Too often the conversation is about poor customer service and how horrible the individual felt after the experience.  Excellent customer service is not something taught over night, it comes from a team of individuals working together to come up with new and exciting ways to encourage and motivate the staff of an organization. Being one of the only local banks left in Baltimore, grea... [More]

Mentoring Baltimore's rising entrepreneurs one student a time.

by Kevin Lynch 6. October 2011
With the start of the school year, the folks over at the  Network for Teaching Entrepreneurship (NFTE) start their engines as well. NFTE's mission" is to provide programs that inspire young people from low-income communities to stay in school,  recognize business opportunities and to plan for successful futures." I, along with several other colleagues at the bank, have been involved in the program at various Baltimore City schools for the last four years. As Baltimore's community bank,... [More]

Operation: Unclutter 2011 - and keep your identity while you are at it.

by Erica Starr 18. April 2011
With today being April 18th, a.k.a 2011's tax deadline, we thought it would be a good idea to celebrate Earth Day (April 22nd ) by teaming up with the folks at Shred-It to help our community “shred” those unwanted, clutter-enabling, not essential to your existence documents that you may have acquired over the years. Tax returns from last decade, useless; old credit card offers, it’s probably time for them to go; expired passports, bank cards, passports, visas, and identificati... [More]


© 2008- 1st Mariner Bank