Last month we asked you - our customers - to take part in a survey that was designed to gauge your opinions on how we can provide you with improved online services, support and products.
We received a TON of great feedback and are extremely pleased with the amount of participation that we received.
So we thought we'd go ahead and share some of the highlights with you. Rest assured that we will be using your feedback to guide us through the redesign of 1stMarinerBank.com....
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Tags: 1st Mariner Bank, Customer Service, Online Banking, Banking Online, Click to Chat, Chat Service, Survey Results, Local Bank, Baltimore's Community Bank, Community Bank, Loyal Customers, 1st Mariner Customers, Mobile Money, Mobile Banking, 1stMarinerBank.com, Great Customer Service
Online/Mobile Banking
I recently attended the Net.Finance conference in Chicago . It is, by far, one of the best conferences for those of us focused on the digital channels of financial services. Over the two and half days, there were three topics that dominated the event: Mobile, Personal Financial Management (PFM) tools, and Social Media. I'm going to specifically talk about the first two topics.
The first day of the conference focused on Mobile Banking services for customers. Jeff Dennes, SVP Chief Digita...
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Tags: Mobile Banking, Personal Finance Management, 1st Mariner Bank, Mariner360, Kevin Lynch, Mobile Money, Net.Fiance, Huntington National Bank, USAA, BBVA Compass, ZashPay
Online/Mobile Banking | Social Media
In the most recent edition of the USBanker magazine, two articles caught my attention. The first, entitled "Say Goodbye to Checks", addresses the declining use of checks by consumers. With a new study coming out from the Federal Reserve later this year, the decline is expected to be much higher than the 4.1% percent decrease in 2007. Here are a couple of reasons why:
The number of bills paid on line by consumers increased by 1 billion a year from 2006 to ...
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