It wasn't that long ago when the only way to deposit, transfer or withdraw money was to physically visit your local bank branch or ATM. Today, thanks to the wonderful world of technology, consumers have a full suite of options to choose from when conducting their financial transactions.With online and mobile banking on the rise, it's only natural that security be on the minds of both financial institutions and customers.So what's the deal? Is mobile banking a secure way to bank? In sort - yes. 1... [More]
I recently attended the Net.Finance conference in Chicago . It is, by far, one of the best conferences for those of us focused on the digital channels of financial services. Over the two and half days, there were three topics that dominated the event: Mobile, Personal Financial Management (PFM) tools, and Social Media. I'm going to specifically talk about the first two topics.
The first day of the conference focused on Mobile Banking services for customers. Jeff Dennes, SVP Chief Digita... [More]
I've been busy with Social Media! I've used Social Media sites for several years now to service our customers, add transparency, and reinforce our core values so, one would think that I've used all the sites and know all the tactics... Not even close. The landscape of the web and Social Media is constantly changing. In my opinion, they aren't even separate anymore. It's no longer Social Media, it's the Internet. Due to the change I'm constantly testi... [More]