How to Prevent Check Fraud Scams

by Elizabeth Sherman 3. October 2011

1st Mariner Check Fraud PreventionPositive Pay is, quite frankly, one of the best ways to prevent check fraud scams on a business checking account. Basically, a business owner writes checks and if there are any discrepancies between the checks written and the checks clearing the account, the business owner has the option to either pay or return the items. No check will clear the account without going through this process and thus limits the possibility of check fraud scams.

Most business owners understand and appreciate the security of Positive Pay, but feel the process can be too labor-intensive with entering or downloading the check information to their bank.  With one of our customers, the objection wasn’t so much about entering the information but more with having to implement the Positive Pay product on all three of their business entities. A recent incident, however, changed their opinion when Positive Pay prevented almost $2,000 in check fraud losses.

Over one weekend, several individuals came into a few 1st Mariner Bank branches, attempting to cash checks written on one of the entity accounts, and because of Positive Pay, the checks were flagged as “exceptions” (possible fraudulent checks). The basic information (date, serial number or amount) didn’t match the information provided by the business owner. This, in turn, prompted additional inquiries from our tellers. Unable to verify the checks with the business owner, the tellers refused to cash the items and, in one instance, alerted the police when one individual was unable to provide the appropriate ID, resulting in an arrest.

With advances in technology forcing business owners to be even more vigilant with their account information, Positive Pay’s check fraud prevention process provides an additional level of security in protecting the cash business owners fight so hard to earn.

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1st Mariner Bank Purple Friday Trivia

by Erica Barry 21. September 2011
Purple Friday's at 1st Mariner Bank

On the first "Purple Friday" of the 2011 Football Season, we held a Ravens Trivia contest for 1st Mariner Bank employees.  SEVEN lucky winners got to take home Purple Friday prizes to share with their families as they prepped to watch  the Baltimore Ravens season opener against the Pittsburgh Steelers. What a game, right?!

Employees had to be numbers 5 (Joe Flacco), 7 (Billy Cundiff), 20 (Ed Reed), 52 (Ray Lewis),  55 (Terrell Suggs), 74 (Michael Oher), or 81 (Anquan Boldin) who correctly answered the trivia questions below.

Think you would have been one of the lucky winners? Below are the set of questions that were sent out to our employees. While the contest is over and we're out of prizes, if you think you know the answers, copy and paste them onto our Facebook wall and we'll let you know if you're as up-to-date on your Ravens trivia as you think you are.

Click here to see some of the pics of our lucky winners.

1. Who was the first player to score for the Ravens?
Ernest Byner
Jamal Lewis
Tony Banks
Vinny Testeverde

2. Who was the first head coach of the Baltimore Ravens?
Ted Marchibroda
Brian Billick
Bill Bellichick
Art Modell

3. Who is the only player to play against the Colts in their last game at Memorial Stadium and the Ravens in their last game at Memorial Stadium?
Barry Sanders
Bruce Matthews
John Elway
Dan Marino

4. Who scored the first touchdown for the Ravens in Super Bowl XXXV?
Shannon Sharpe
Trent Dilfer
Jamal Lewis
Brandon Stokley

5. In which stadium did the Ravens play in their first season in Baltimore?
Camden Yards
Ravens Stadium
Baltimore Memorial Stadium
1st Mariner Arena

6. Who was the Raven's first draft pick?
Ray Lewis
Peter Boulware
Duane Starks
Jonathan Ogden

7. What is the name of the HBO series that chronicled the Ravens training camp in 2001?
Running with the Ravens
Hard Knocks
Camp of Champions
Training Days

8. Which player was on the receiving end of the longest pass play in Ravens history?
Derrick Alexander
Michael Jackson
Qadry Ismail
Shannon Sharpe

9. Which Ravens receiver once caught four touchdown passes in one game?
Derrick Alexander
Marcus Robinson
Patrick Johnson
Michael Jackson

10. Which team did the Ravens play to a tie during the 1997 season?
Arizona Cardinals
Cleveland Browns
Tennessee Titans
Philadelphia Eagles

1st Mariner's Online Products & Services Survey Results

by Erica Barry 21. September 2011

Last month we asked you - our customers - to take part in a survey that was designed to gauge your opinions on how we can provide you with improved online services, support and products.

We received a TON of great feedback and are extremely pleased with the amount of participation that we received.

So we thought we'd go ahead and share some of the highlights with you. Rest assured that we will be using your feedback to guide us through the redesign of 1stMarinerBank.com.

Here's what you had to say... 

Customer Service

What, if anything, sets 1st Mariner Bank apart from other financial institutions? 

 1st Mariner Bank Customer Service74% of customers said the friendliness and professionalism of our staff 

Comments:

"It's locally owned."
"Still provides free checking which is rare these days."
"They are like an extended family."
"Extremely friendly and helpful staff."
"Personal service."
"I've had excellent service at all of the 1st Mariner branches , mostly at  the Carroll Island and Middle River branch. They are the nicest people, and very helpful to any questions. Thank you 1st Mariner, I have had five banks in 51 years and 1s Mariner Bank is by far the best!"
How likely would you be to recommend 1st Mariner Bank to a family member of friend?

  • 93% of customers said they were extremely likely or likely to recommend 1st Mariner bank to a family member or friend. 

Loyalty

  • Nearly 87% of people have had accounts with us for 2-plus years.
1st Mariner Bank Customer LoyaltyOnline Services
  • 96% of customers using Online Banking said they were either very satisfied or satisfied with our Online Banking service.
  • 92% of customers that have used our Click to Chat services have been either extremely satisfied or satisfied with their experience.

Comments

"Very efficient online banking and bill pay. I keep 1st Mariner for this reason and love being able to print out copies of cashed checks."
"I can always talk to a human if I want to."
"Very convenient for checking the balances in my accounts regularly to avoid overdrafts."
"Online banking, bill pay and mobile money are extremely user-friendly and perform all of the tasks that I would expect them to."


Are there additional Online Services that you'd like to see provided?

  • Mobile Deposit (check capture)
  • An android app.
  • A place for customer testimonials section.
  • Account balance email alerts.

This is GREAT feedback for us! We can assure you that all of these items will be taken into consideration and we'll do our best to incorporate them into future improvements for you.

Thank You!
These results are fantastic and we are proud to have such wonderful and loyal customers. We're thrilled that you've been happy with your experience with 1st Mariner Bank and look forward to delivering on some of the improvements that you've suggested.A big THANK YOU to all of our customers who took the time to complete our survey and to provide us with the much needed feedback that we'll need to improve your banking relationship with us.

If for some reason you were not able to participate in our survey and would like to provide us with additional feedback,please email us or call our Customer Contact Center at 410-558-4200.



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