Snow, Customer Service and Technology

by Kevin Lynch 26. January 2011

With the winter season comes the inevitable snow and the associated disruption. Given the challenge Marylanders have driving in it, we often open our branches and Contact Center later than our scheduled hours. During last years "Snowmageddon", our locations were closed for a number of days as we all dug out of the blizzard.

In the past, this meant that customers who had a question or needed some help where unable to contact us. Last year, for the first time, we were able to connect with customers from our web site using our "Click to Chat" feature. Our Contact Center employees were able to log in from home and monitor and respond to chats with customers. While our ability to address some issues was limited, they were, for example, able to help someone sign up for online banking. We'll continue to use this during outages and delays this year.

So, if you find yourself stuck at home in the snow and have a question for us, check out our website. There's a good chance we'll be available to "Chat".

Martin Luther King, Jr. Day: Not just another Bank Holiday a.k.a another day off…

by Erica Starr 14. January 2011

Dr. King is known for being an iconic figure in the advancement of the Civil Rights Movement in the United States and around the world. Each year on the third Monday of January schools, federal offices, post offices and banks across America close as we celebrate the birth and the life of Dr. Martin Luther King, Jr.  January 17, 2011 (the observed holiday for Martin L King Jr. Day) marks the 25th anniversary of the national holiday commemorating the birth of Martin Luther King, Jr.

If you’re one of the fortunate who has the day off, then take advantage of the opportunity. Instead of using the day to lay around the house or finish up that last bit of gift returns/exchanges, get out and commemorate Dr. Martin Luther King, Jr.’s  legacy by learning about his life at one of the many celebrations and programs at Baltimore area museums and libraries.

The city of Baltimore and its surrounding counties do a fabulous job providing numerous activities in which folks can learn and honor the life and dreams of one of the greatest visionaries in recent history.  For starters, come out and enjoy the city’s 11th Annual Martin Luther King, Jr. Day Parade as it proceeds down MLK Blvd. Too cold? That’s okay, stay warm at the American Visionary Arts Museum as they celebrate Martin Luther King Day at the AVAM. Not lucky enough to have the day off on MLK Day? That’s okay too.  Port Discovery is hosting their “I have a Dream Weekend.” Another weekend event that you might want to check out is the Reginald F. Lewis Museum of Maryland African American History ‘s “Martin Luther King. Jr. Weekend”. As you can see, Baltimore is all about options - from parades to lectures, there are plenty of different activities out there for you and your family to spend the long weekend.

Although it is a most welcomed day off for some, please remember that it is also a national day of service to honor the life and dreams of the man responsible - Dr. Martin Luther King, Jr.

Click here for details on Baltimore MLK events.

Visitors from Japan talk with us about Mariner360

by Kevin Lynch 8. December 2010

We recently had the honor and pleasure of hosting five Senior Analysts from the Information Technology Research Department of Nomura Research Institute (NRI). NRI is a Tokyo-based technology consulting firm with over 6,200 emloyees around the world. They were visiting various organizations across the United States doing reserach on new technologies. We were the first stop on their tour.

Along with other topics, they mainly were here to talk to us about Mariner360, our newest online offering powered by Geezeo. According to our guests, there is not any type of Personal Financial Management (PFM) software available to Japanese consumers today. They are interested in offering this type of system to them.

They did note one signficant difference between the Japanese and American consumer. Their consumers do not typically have credit cards or carry the associated balances, unlike many American consumers today. So their consumers desire to aggregate their accounts is less important than the budgeting and goal setting tools available in the PFM.

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