Last month we asked you - our customers - to take part in a survey that was designed to gauge your opinions on how we can provide you with improved online services, support and products.
We received a TON of great feedback and are extremely pleased with the amount of participation that we received.
So we thought we'd go ahead and share some of the highlights with you. Rest assured that we will be using your feedback to guide us through the redesign of 1stMarinerBank.com.... [More]
Both individually and as a banker, I've been a pretty active participant in Twitter over the last few months. It is a fun, vibrant, and growing community with a lot going on. But, like many users, I was unsure of the usefulness and value of the space. Now I know.
We recently worked with one of our customers, Aaron Brazell, to resolve some issues on his account. His blog post at technosailor describes the series of events in some detail so I won't repeat them here. We've found that Twitter is an ... [More]
Wow, what a great month this has been. Not only have we received a lot of interest about our iPhone application (over 500 downloads), but we have also had a lot of interest about our Twitter account accounts. That is right, accounts. Not only do we have a 1st Mariner Bank Twitter account (300 followers) that discusses the industry, Baltimore's local scene, and the bank, but we also have our Customer Service on Twitter. So, be sure to follow us and get in on the conversation and if you have ... [More]