What Relationship Banking is All About

by Elizabeth Sherman 24. February 2010

In April, 2009, Greater Grace World Outreach, a local religious organization, extended us the courtesy of a meeting.  The purpose of the meeting was to try to obtain their banking business.

"We at Greater Grace World Outreach had been looking for some time to reduce high bank fees and actually agreed to move our accounts to another well known national bank. Unfortunately, the conversion failed as that bank was unable to follow through with the service necessary to complete the transition.  This unpleasant and expensive experience left us very skeptical about attempting another change". – Pastor Peter Taggart

After meeting with Pastor Taggart, Jason Dieter and I conducted an analysis of the existing accounts and fees and determined 1st Mariner could save the church money without sacrificing service. A review of 1st Mariner's proposal convinced Greater Grace to move their banking relationship

As with any change, there were bumps in the road.  By keeping an open line of communication between the bank and the church, issues were resolved in a timely way to the customer’s satisfaction.  <

“Instead of being handed from department to department, we discovered the same people who handled the upfront sale were just as committed to the back end service.  Promises were kept, deadlines were met, calls were returned, and problems were quickly resolved”. – Pastor Peter Taggart

In December 2009, after reviewing their expenses for the year, Greater Grace determined they saved over $3,000 in banking fees in 2009, without any loss of service.  

“Not only have we realized lower costs, we also have a much more satisfactory relationship with our bank”. – Pastor Peter Taggart

In January 2010, our team evaluated the relationship in an effort to improve operational efficiency and lower the church’s cost of banking services.

This is what relationship banking is all about!

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1st Mariner Bank
2/25/2010 12:35:08 AM #

Our VP Cash Management just posted her first blog article...  Ever!  Check it out. http://ow.ly/1aU0H



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