This year, as families prepare for the 2012 holiday season and family traditions, we thought we’d start our own tradition here at 1st Mariner Bank. Last year, we featured our “5 Things We’re Thankful For This Holiday Season” blog post in our November eNewsletter. This year, we’d like to officially make it a tradition by bringing you the “2nd Annual 5 Things We’re Thankful for This Holiday Season.”
We’re thankful to serve the “greatest city in America.”
We know – we said that last year. What can we say? You rock! Year after year, the people of the Baltimore community continue to blow us away with their sense of family and camaraderie. In good times and in bad, Baltimore continues to come together, proving that our park benches seem to know what they are talking about - Baltimore really is the “greatest city in America.”
We’re honored and privileged to have served you for the past 17 years and look forward to continuing to do so for many years to come.
We're Thankful for YOU - Our Customers
We've said it before, we’ll say it again. Without you, our customers, we’d be nothing. We’d like to take this time to thank all of our customers for your loyalty and support. Here at 1st Mariner, we consider our customers to be a part of our family and we’re thrilled to hear that you feel the same.
Our online conversion process had some bumps in the road that we hadn’t anticipated. We were overwhelmed by your patience and understanding as we continued and will continue to work together toward providing better services and a better bank for Baltimore.
We’d like to sincerely thank you for affording us the privilege and opportunity to serve you. There’s no place like Baltimore and there’s no customers like 1st Mariner customers. You are truly one of a kind.
We're Thankful to Be Able to Offer Our Customers Enhanced Online Services
As you may have noticed, Online Banking got a nice facelift this year as an early Christmas gift. We’re thrilled about the new and enhanced online capabilities our customers can now take advantage of. From being able to pay bills using the 1st Mariner Bank App, to the new and improved Mariner360, we think it’s safe to say that 1st Mariner’s Online Banking is now playing with the pros of electronic banking.
We're Thankful for Flacco Fridays
We're honored to have Baltimore’s favorite quarterback announce to the region that he proudly banks at 1st Mariner – but he doesn’t stop there! Joe Flacco’s dedication to his Baltimore-area fans is truly evident by his eagerness to team up with us for “Flacco Fridays,” a series of weekly Facebook contests that will run through the end of the football season. For five straight weeks, Joe took the time to look through the questions that you submitted, choose his five weekly favorites, and compose thoughtful responses. By the end of week five, Joe was so overwhelmed with the great questions that had been submitted that he took it upon himself to go back and answer a few extra bonus questions. For our current contest series, Joe has given us permission to alter photos of him for a series of Photohunt-style contests. We are grateful for Joe’s continuous support, and we can’t wait to see what he will help us with next!
We're Thankful to Be a Community Bank
We've all had experiences with businesses and customer service departments where we’re left feeling unimportant, annoyed, frustrated and that we’ve just been treated as a number instead of a valued customer and member of the community. While we may not be the biggest bank out there, we pride ourselves on knowing that we’re small enough to be able to provide our customers with one-on-one, compassionate, personal service. Have an issue or a concern regarding your banking relationship with us? Pick up the phone and give us a call...if there is a hoop we can jump through for you, we will.
Here’s to wishing you and your family another happy holiday season!
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