In order to align with industry best practices for security and data integrity, effective Sunday, March 26, 2017, we will be upgrading our Transport Layer Security (TLS) protocol standards within our Mobile Banking App.
What does this mean and how could I be impacted?
A Transport Layer Security (TLS) is a protocol that provides privacy and data integrity between two communicating applications and is the most widely deployed security protocol used today.
Mobile users who are on older Mobile Operating Systems (OS) will get a connection error when attempting to access Mobile Banking after this Sunday, March 26, 2017.
How can I avoid a service disruption?
Please make sure you are using the most current Mobile Operating System on your device to avoid a disruption of service.
Android™ users with devices on Android KitKat (Level 20) and above will be able to connect without encountering issues.
How do I tell what Android version I'm on?
A. Open your device 'Settings'.
B. Tap 'About Phone' or 'About Device'.
C. Tap 'Android Version' to display your current version information.
If the version that you are currently running is below KitKat Level 20, you'll need to complete a software update. Software updates can be found under 'About Phone' and then 'System updates'.
iPhone® users with devices on iOS 8 and above will be able to connect without encountering issues.
How do I tell what iOS version I'm on?
A. Locate the 'Settings' icon on your home screen.
B. Tap 'General' and then 'About'.
C. Scroll down until you locate 'Version'.
If the version that you are currently running is below iOS 8.0, you'll need to complete a software update. Software updates can be found under the 'General' section of your settings.
Why is this happening?
At 1st Mariner, your protection is #1. We are committed to protecting our customers by continually improving our security measures and ensuring that we utilize the latest security protocol.