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Personal Online Banking

The following sections detail changes that will be made to your Online Banking services. Please click on the link to carefully read each section that applies to you. If you have any questions about these changes, please do not hesitate to contact a Customer Service representative at 1-888-561-BANK (2265).

As part of the system update, we will be upgrading to a new Online Banking system beginning Monday, October 15th. As a part of the enhacements, you can expect:

  • A new look and feel - Virtually all of your account information will be available at a glance.
  • User-friendly navigation - Your homepage will serve as a launching pad, giving you access to every feature.
  • Enhanced functionality:
    • Pay bills from the homepage.
    • Easy access to Mariner360, your personal financial manager.
    • Chat with an Online Banking representative.
    • Set up email alerts.
    • Use PopMoney® - A person-to-person payment solution.

Be sure to check back often for more detailed information about these exciting new features.

The first time you log in after the upgrade is complete, you MUST log in from our homepage. Any previous Online Banking Login bookmarks you have saved will not work after Monday, October 15th at 9:00 a.m. After your initial log in after this time, you may save the new link to log in to your Online Banking accounts.

You will use your same user ID and password that you have always used; however, your user ID and passwords are now case sensitive. If you are having trouble logging in to your Online Banking account, click here for assistance.

All internal online transfers (transfers between your 1st Mariner Bank accounts) scheduled during and after conversion weekend WILL be processed and completed. Please note, there may be delays in transfers scheduled to be completed on or around conversion weekend. Please allow extra time for internal transfers to be completed.

As part of our system upgrade, you will have more options and control over your internal transfers:

  • Express Transfers - You will use the Express Transfer feature in Online Banking to make immediate transfers between your accounts. These transfers will be processed and completed that business day if requested prior to 8:00 p.m. Any Express Transfer requested after 8:00 p.m. will be processed and completed the following business day. You will also be able to schedule transfers for a future date using the Express Transfer feature.
     
  • Scheduled Transfers - You will use the Scheduled Transfer feature if you would like to make a scheduled or recurring transfer between your accounts. Please note, there may be a delay of one business day to process and complete these transfers. So, if you would like to transfer funds from one account to another on October 30th, you should schedule the transfer on October 29th to be sure the transfer is complete by the 30th.

    *Please note, there may be delays in transfers scheduled to be completed on or around conversion weekend.

We will be launching a new and enhanced version of our Bill Pay service. The new service will offer many new benefits and features including better cash flow control and the ability to accept electronic bills. Best of all, the new Bill Pay features a new payment model in which your account will be charged on the same day the biller receives the funds for your payment!

You will continue to access Bill Pay through Online Banking. All of the payees you have set up in Bill Pay will convert to the new system with no action needed from you. You will not have to set up your payees; however, we do encourage you to save a list of your payee information prior to October 12th to verify on Monday, October 15th that everything has converted properly.

Any scheduled payments you have set up in Bill Pay will also convert over. If you have payments scheduled to be paid during or after the weekend of our system upgrade, all payments will be processed as they are scheduled, but there may be a delay in payments scheduled for Friday, October 12th through Sunday, October 14th. Please allow a few extra days for payments that need to be made around this time.

Six months of your payment history will be converted over to the new system. Prior to Friday, October 12th, please take steps to save any further Bill Payment history that you wish to retain. Our Bill Pay alerts feature will become more enhanced to give you more options. Because of the enhancements, if you use this feature currently, you will be required to re-establish the alerts you wish to receive after the system upgrade.

Flash Content
New Features:
  • Your “pay date” will be the day that you want your payee to receive your payment, not the day you want the payment to start processing. For example, if you have a $100 payment due on 10/25, you can schedule that payment for 10/25.
  • You get to hold your funds until the payee receives the check on that “pay date.” So, in the above example, your $100 payment will stay in your account until your payment date of 10/25.
  • This new payment method will work like you are writing a check from your personal checkbook. No more processing delays!
  • You will have the option to view some of your bills from your payees right within Online Banking.
  • You will be able to set up payment reminders which can be sent as an email to your regular email address or to your cell phone. Detailed instructions on setting up alerts to come soon.
     

Our Account to Account Transfer service will not be excluded from the system upgrade! After the upgrade you will be able to use the Account to Account Transfer service to transfer funds to and from a 1st Mariner Bank savings account as well as a checking account. Because we are upgrading this service, all current Account to Account users will need to reenroll in Account to Account Transfers once the system upgrade has been completed on or after October 15th.

Because of this update, your Account to Account transfer history and payee information WILL NOT be retained in our new system. Please save or print any Account to Account history and payee information that you would like to retain before Friday, October 12th.

Until you have re-enrolled, you will not be able to successfully complete Account to Account Transfers scheduled after October 12th. For example, if you set up a transfer on October 1st for October 30th, you must re-schedule this transfer after you re-enroll. Please note that for your security, the Account to Account Transfer re-enrollment process can take up to one week. Be sure to take any necessary measures prior to October 12th to set up alternative payment methods during this upgrade and re-enrollment process.

Please note: Account to Account transfers are EXTERNAL transfers made between your 1st Mariner Bank accounts and your accounts at other financial institutions.

Mariner360, our personal finance management tool, is being upgraded as well! You will now be able to access Mariner360 within your Online Banking account. Your username and password will not change - you will still use your Online Banking username and password to access Mariner360; however, you will be required to re-enroll and add all of your accounts once the upgrade is complete on October 15th.

 


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